We very much hope you’ll be happy with the goods you purchase from us but if you’re not satisfied or you change your mind then this policy sets out what you can do.

 

There are a number of reasons why you might wish to return the goods and get a refund. It may be because the goods are faulty, they aren’t what you ordered or simply because you changed your mind.

 

Returns if you change your mind

 

If you live in the UK then you have the right to return goods within 14 days of receiving them. You can do this for any reason including if you have changed your mind.

 

What can’t be returned

 

You can’t return goods if they have been sealed for health protection or hygiene purposes (e.g. vape kits and coils) once you’ve unsealed them. If you want to return goods you must not unseal them.

 

This does not affect your statutory rights.

 

What to do to return the goods

 

If you want to return the goods please contact us by calling customer services on emailing us at info@vapeism.co.uk. Please provide your name and order number and address.

 

The goods must be returned in saleable condition. This means that you must not have handled them more than you would have done in a store (for example, in a store you would not break the seal on a bottle). The goods must be unsealed and returned in their original packaging.

 

We strongly recommend that you send the goods by Signed For First Class post to avoid the goods being lost in the post. We will not be able to refund you the price of the goods until you can prove that they were posted to us and we have received it.

 

Refunds

 

We will refund you the price you paid for the products, by the method you used for payment. However, please note the following:

 

we may make deductions from the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and/or

We will refund you within 14 working days of the day on which we receive the goods back from you.

 

Refunds

 

Once we’ve received the goods we will either provide you with an exchange or refund to you the amount you paid for the goods including the delivery cost. The refund will be paid within 7 working days.

 

 Any further Enquires please contact us on info@thevapeism.co.uk